MTN - Corporate ***s

Besides the fact that MTN for three upgrades in a row failed to activate my roaming again in December 2019 and took 2 weeks to resolve this after returning from Lisbon in January. That was irritation 1 from MTN this year. Pathetic! On the 22nd of April 2020 I sent MTN retensions and customercare an email instructing them to cancel a data service subscription I no longer use. While I can understand this was during lock down, I only received a reply on the 1st of June after sending them a reminder. What disgusts me is that I received over 30 emails with upgrade offers during this period as well as 2 unsolicited phone calls to upgrade. The reply I got from customer care was that they would contact me within 8 business hours. The reply got from retensions was that my request could only be done telephonically and that an MTN consultant would contact me within 24 to 48 business hours. Well, its been over 100 business hours now and still no phone call from either. This is just unacceptable.