LB
Letitia B
1 reviews | Active since May 2014
12 Jan 2016, 09:43
MTN Corporate - Pathetic service or lack of.....
I have been trying to contact MTN corporate credit control department since last week Thursday ( 07.01.2015)<br> I have sent numerous emails called 10 different numbers, every time i dial 809 it sends me to 808 and they say they cant help me. I have tried emailing customer care, they say call 808 which isnt even correct as 808 doesn't assist corporate accounts. I have emailed accounts @mtn no response! I emailed and called my credit controller Arthur Khambule - NO RESPONSE!!!! He read my email... but no response. His mobile number just rings. This is a corporate line, it is needed for business, i am trying to get the issue resolved. Absolutely pathetic service.
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
13 Jan 2016, 15:49Hello benjlo,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated the matter directly to Arthur's direct Supervisor and requested that Arthur make contact with you and resolve the matter ASAP.
once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated the matter directly to Arthur's direct Supervisor and requested that Arthur make contact with you and resolve the matter ASAP.
once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply13 Jan 2016, 15:49
Official
Hello benjlo,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated the matter directly to Arthur's direct Supervisor and requested that Arthur make contact with you and resolve the matter ASAP.
once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated the matter directly to Arthur's direct Supervisor and requested that Arthur make contact with you and resolve the matter ASAP.
once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
