MTN Corporate not honouring commitment

Not honouring your commitment is a fundamental problem.

After waiting patiently for 5 months for MTN to resolve their system problem they called my of Wednesday 2 March to say they cannot resolve the problem for my data sim cards I got for my elderly mother in law.

They offered me an option resolve and I was quite impressed. They said that they will active the sim cards and i can collect them on Friday to make the 75 year old ladies weekend.

When I went to the store to collect the SIM cards the SIM cards was not activated.

5 months of poor service and it keeps on going. Ironically the debit order system works well and the money is collected every month.

The people in store cannot assist you as it is an MTN corporate problem. Spoke to the team leaders and all they say is that they will send an email to the line manager for resolution.

Nobody takes ownership......... If I could rate this as a negative I would.