MTN CORNUBIA MALL TERRIBLE SERVICE

Yesterday afternoon I realized my sim had no network, I contacted MTN. I was informed someone had done a sim swap on my number but I was assured it will be reversed and I get my number back. The following day in the morning I realized my sim is still not working I went into an MTN shop Cornubia Mall Mt Edgecombe. What a terrible treatment I received from one of their staff Jarred (sp). I Walked in, he calls me to his desk and asked me what I'm there for, I state my issue, no response. He does not say a word to me he continues with whatever he was doing on his computer. He does not apologize or even tell me he is still busy, I'm just sitting there and hoping I'll be attended to. After a good 5 minutes he starts assisting me, tells I need to do a sim swap, He then gives me a new sim card tells me to insert it into my phone, I do that and wait for his further instructions. After a few minutes he asks if I have inserted the sim into the phone, I reply yes. He then says in very condescending tone, "WHY ARE YOU JUST SITTING THERE AND NOT COMMUNICATING. I TOLD YOU TO TELL ME WHEN ONCE YOU HAVE INSERTED THE SIM INSIDE THE PHONE". I never felt so disrespected and looked down upon. I told him you did not tell me so, at this point he starts raising his voice at me, I told him to stip shouting mee, he then just rolls his eyes. Never the less he does the sim swap he tells me to remove my sim and check my number at 10 in the evening, whatever happened to 2 -24 hours for a sim swap. Wrong customer education!!!

I'm appaled at the fact that MTN has this type of person representing their brand. No empathy, rude and self centered. Although I have my number back the service I received was HORRIFIC. The kind of treatment I don't wish it on any body, even my worst enemy.