Mtn Cornubia does not put customer service first

I had renewed my cell contract at Mtn Cornubia in November 2020. The product I purchased was an Huawei P Smart S. I was not even told that the Huawei devices did not have google. I specifically asked the Manager should my phone need repair how long will it take . He stated they have a repair store and should be 2 weeks. In March 2021 the phone was taken in for repair due to a speaker issue. After 2 weeks I made contact and explained the difficulties I faced having no phone and queried progress. On the 19/03/2021 i was told my device was still on route. On the 24/03/2021 i was told they will prioritize the query and there there was a back log. I was at that point said it will take up to 21 days. this was upsetting as this was not what was said to me when i renewed my contract. On the 30/03/2021 i was informed the warranty was approved and they were ordering new stock. On the 1/04/2021 i was informed the follow'' The manager is in contact with the repair centre as the p smart is no longer for order they are making arrangements for a newer device" At this point was frustrated and informed I was not happy with the inconsistent information and the lack of service from the mtn. On the 6/04/2021 i made contact and requested the manager call me directly. She stated she will investigate and get back to me that day. In the afternoon i had to make contact as no information was given as discussed. I was then told by the staff she ordered the device it will be there in 3 days. On the 8/4/2021 i was told the phone was in store and i could fetch. When i went to fetch my phone to my surprise and disgust i received a model exactly like the previous phone. which i was told was not available. At this point I was furious because i realised the delay of my phone was because the store wanted to locate the similar device even when it was discontinued as sale. They did not care how not having my phone had inconvenienced me, The lack of consistency with information was appalling . I would have gladly accepted the new device had it came on time as discussed and not be informed by the store manager that the p s was no longer available. The inconvenienced caused to me was to benefit the store and not the customer. When i requested a manager to called. He made excuses and placed blame on his staff. In the end i was forced into taking the phone and given a blue tooth headset for my inconvenience. This was hilarious because when I purchased the phone it came with a watch and a blue tooth headset. The service at this store was pathetic and definitely will not be going there again