MTN CONTRADICTING RESPONSES OF THE SAME QUERY

Two totally contradicting responses from our learned friends at MTN. This is no longer about STRIKE BUT IGNORANCE AND INCOMPETENCE<br> <br> Response 1 to my query : 19:25:17 | Thu 23 Jul 15<br> Hello frederickc,<br> <br> Thank you for your post.<br> <br> We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. <br> <br> According to our records, the amount of R103.00 is for the insurance fees as there was no request received to cancel the insurance.<br> <br> Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.<br> <br> Regards<br> Veronica<br> MY RESPONSE - REQUEST WAS SENT ON THE 22ND JUNE 2015 AND I HAVE SMS CONFIRMATION THAT THE INSURANCE WAS CANCELLED.<br> <br> <br> Response 2 to my query :15:59:14 | Wed 29 Jul 15<br> Hello frederickc,<br> <br> Thank you for your post <br> <br> Apologies for the delayed response and inconvenience experienced.<br> <br> According to our records you have received a credit of R103.44 on the 03/07/15.<br> <br> Regards<br> MY RESPONSE : IF R103 WAS CREDITED ON THE 3/7/2015 WHY WAS I GETTING SMS AFTER THEN? FRIDAY 24/7/2015 YOU THREATENED TO CLOSE MY LINE AND TAKE LEGAL ACTIONS AGAINST ME.<br>