MTN contracts SIM
<p>My mother have a contract with MTN and everything was working well till Friday night, The SIM card was blocked its says "PUK BLOCKED" but you could not find a way to put the PUK number. My mother never had a PIN number but the SIM was blocked. Called the MTN call centre and they said I must remove the SIM card from the phone for 15 minutes, did that still not working, went to one of the MTN shops they said we must do a SIM swip for R150 because the SIM card is blocked by MTN. </p> <p>Why was it blocke? no answer</p> <p>Why do I have to pay R150 for MTN's fault?</p>
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MTN South Africa's replyOfficial
29 Sept 2016, 16:20Good Day Fanakhe Samkelo Zungu
Thank you for your post.
Please accept our apologies for any inconvenience experienced.
Kindly be advised that when a PUK number is blocked you need to do a sim swap. Please note that the PUK number is a sim service and any changes to a pin or PUK can only be initiated on the sim card.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply29 Sept 2016, 16:20
Official
Good Day Fanakhe Samkelo Zungu
Thank you for your post.
Please accept our apologies for any inconvenience experienced.
Kindly be advised that when a PUK number is blocked you need to do a sim swap. Please note that the PUK number is a sim service and any changes to a pin or PUK can only be initiated on the sim card.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
's updateReviewer Update
30 Sept 2016, 08:06Thanks for your reply, but still I don't get it how can a sim card that didn't have a pin ask for a PUK number.
And I'm failing to see this as my fault.
's update30 Sept 2016, 08:06
Reviewer Update
Thanks for your reply, but still I don't get it how can a sim card that didn't have a pin ask for a PUK number.
And I'm failing to see this as my fault.