MTN CONTRACTS//// PATHETIC SERVICE

My wifes contracts has failed to be collected via debit for the month of Jan 2024, in full, even though of sufficient funds in the account which caused the lines to get suspended on the 5/2/2024 The balance amount was immediately paid at clearwater mall branch on the 5/2/2024 around 6:50pm and the staff assured me that the lines will be activated and that I should give it some time. Till now the lines remain suspended and this is quite frustrating, can something be done as soon as possible. Paying for a service that is giving us no joy now