MTN CONTRACTS CUSTOMER SERIVICE IS HORRIBLE!

MTN CONTRACTS CUSTOMER SERIVICE IS HORRIBLE I HAVE BEEN TRYING TO GET HOLD OF THEM FOR 2 MONTHS HEADING TO 3 MONTHS NOW AND MY QUERY HAS NO BEEN RESOLVED.

I HAVE BEEN HANDED OVER TO NUDEBT WITH NO WARNING NO CALLS NOTHING!

MTN has never given me a call or sent no messages or emails to me regarding this matter or any warnings whatsoever!

I called MTN on the 14/06/2021 and asked if I could make payment arrangements on my account as I was struggling to pay the full amount. I was advised by the call center agent that I was over 2 months due and she couldn’t assist me but has sent a request to the accounts department who will give me a call within 24/48 hours.

I have not do date received that call! The agent gave me a ref: *** and advised I should give them that ref should they call. I tried to call on many occasions but I was never successful. I called again and was given *** the agent also advised the above and said that they are escalating but never received a call.

I then called again Friday 30th July and asked to speak to a manger and was transferred to Boldwin(CS Manger in JNB) but he did not assist me as he promised to call with feedback by 16:00 but never did! Ref:*** was the last ref but till today my query hasn't been solved.

I called again this morning and was told that their system are offline i should call again which is the same story i have been receiving for the last 2 weeks that iv tried to call them

MTN will not forward me to no debt collectors or list me with the credit bureau as I have never received no call from them! They suspended all my contact numbers but have my alt number to call me but they never did!