MTN contracts are a joke

I signed for the following contract at the beginning of June: New MTN contracts offer more mobile data MTN has launched updated Made for Me contract packages, which feature Anytime and Night Express data, additional minutes, and limited-time launch offers.

The Made for Me packages will be available to all new customers from 1 June as a promotional offer.

All customers who sign up for a Made for Me contract will also receive a 20GB one-off Anytime data bundle and a 14GB Entertainment Pass valid for 30 days.

Customers will also receive a free MTN Entertainment Pass ranging from 2GB to 14GB, depending on which package they select, every month for the rest of 2019.

MTN’s Entertainment Pass data can be used on WhatsApp, Facebook, Twitter, YouTube, Showmax, DStv Now, Deezer, and Simfy Africa.

“MTN realises that different customers require tailored solutions to cater for their specific needs,” said MTN corporate affairs executive Jacqui O’Sullivan.

“We are constantly seeking ways to offer customers personalised products and provide quality service.”

“We believe that these extra benefits will go a long way towards offering our customers value and keeping them connected on South Africa’s best network,” she said.

MTN Made for Me The table below details the new Made for Me contract plans. All plans are over a 24-month period

MTN Made for Me Package Anytime Data Night Express Data Any/On Net Mins SMS Price Made for Me XS 500MB 500MB 50 50 R99 Made for Me S 1GB 1GB 100/25 100 R199 Made for Me M 1.5GB 1.5GB 150/50 150 R299 Made for Me L 2.5GB 2.5GB 250/100 250 R449 Made for Me XL 5.5GB 5.5GB 400/150 400 R699

I SIGNED UP FOR THE MADE FOR ME S BUT HAVE ONLY BEEN GIVEN 350MB DATA 50 MINUTES AND 50 SMS AND NO ONE AT MTN CAN ACTUALLY UNDERSTAND THAT THEY HAVE GIVEN ME THE INCORRECT ALLOCATION. YES THE CONTRACT IS CORRECT AND I DO HAVE A MADE FOR ME S CONTRACT BUT THEY HAVE GIVEN ME THE OLD CONTACT ALLOCATION OF DATA AND MINUTES AND NOT THE NEW ONE AS DETAILED ABOVE. IT IS RIDCULOUS THAT NO ONE AT MTN CAN RESOLVE THIS FOR ME. I KNOW MORE ABOUT THEIR CONTRACTS THEN WHAT THEY DO.