NN
Nokukhanya N
1 reviews | Active since Apr 2017
12 Apr 2017, 09:05
MTN contracts
<p>I have been trying to cancel my MTN contract. I have called the 808 help line were I would hold for over an hour and still no response . I am just asking if anyone can help .</p>
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MTN South Africa's replyOfficial
12 Apr 2017, 09:55Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for taking the time to answer my call, it’s highly appreciated
As per your request we have cancelled the contract for cell number *** and converted to prepaid, please allow +-2-24 hours for the number to pull through the network as prepaid. Please do not load data, or airtime on the sim card before the 2-24 hours has expired.
Balance Summary
Balance Balance Type Unit of Measure
0.98 Airtime Rand
00:00:00 Anytime Minutes Time
0 Internet B
0.00 Remaining Usage Rand
197 SMS Units
You have notify me that cell number *** has expired as well 2017-04-04 but you first want to use the airtime, minute's and data, you need to send me the email on the 19-4-2017 to convert the number to prepaid. Your invoice for April month will be finalised on the 20-4-2017.
If you used up the data, airtime before the expire date you are welcome to send the request earlier.
Balance Balance Type Unit of Measure
0.38 Airtime Rand
00:13:57 Anytime Minutes Time
91.41 Internet MB
0.00 Remaining Usage Rand
389 SMS
Any airtime or data, sms left on the sim card will be lost.
My email: address ***
Kind Regards,
Alice van der Merwe
Reference Number: ***9
Best regards,
MTN South Africa's reply12 Apr 2017, 09:55
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for taking the time to answer my call, it’s highly appreciated
As per your request we have cancelled the contract for cell number *** and converted to prepaid, please allow +-2-24 hours for the number to pull through the network as prepaid. Please do not load data, or airtime on the sim card before the 2-24 hours has expired.
Balance Summary
Balance Balance Type Unit of Measure
0.98 Airtime Rand
00:00:00 Anytime Minutes Time
0 Internet B
0.00 Remaining Usage Rand
197 SMS Units
You have notify me that cell number *** has expired as well 2017-04-04 but you first want to use the airtime, minute's and data, you need to send me the email on the 19-4-2017 to convert the number to prepaid. Your invoice for April month will be finalised on the 20-4-2017.
If you used up the data, airtime before the expire date you are welcome to send the request earlier.
Balance Balance Type Unit of Measure
0.38 Airtime Rand
00:13:57 Anytime Minutes Time
91.41 Internet MB
0.00 Remaining Usage Rand
389 SMS
Any airtime or data, sms left on the sim card will be lost.
My email: address ***
Kind Regards,
Alice van der Merwe
Reference Number: ***9
Best regards,