1 reviews | Active since Jan 2016
MTN CONTRACTS
I upgraded in April 2020 on the number *** via online upgrade method. The contract I requested was as per the attached pic (120 Gb for 24 months at R299.00 per month). Upon receiving my invoice for April, the said contract was charged at R548.45, but not all the data was received as per the contract. The invoice just showed a MTNCHOICE 10gb SUBS FEE??? In May 2020, I received the new invoice again stating a MTNCHOICE 10gb SUBS FEE of R468.70 & R8.21 cli, but that the account was then discounted with (R208.69) + (R139.13) + (R8.21) and again I was not sure what data was given to me??? In June 2020, I received the new invoice again stating a MTNCHOICE 10gb SUBS FEE of R468.70 & R8.21 cli, but that the account was then discounted with (R208.69) + (R107.71) + (R8.21) and then only saw that the data given on the sim card was 20GB recurring, 29.90GB promotional data and 10GB Night Express data. (See screenshot attached). In essence, it seems that the contract that I app**** for is not being app**** and that I am not getting what I asked for. I need this to be resolved asap ??? should I not get any feedback by Tuesday, 23 June 2020, I will fwd this matter to Hello Peter for resolution. Your call-centre also takes too long to assist in matters like this. I was on the phone for 30 minutes trying to resolve same when the line actually cut and I lost all communication with the lady I spoke to. Your 135 number takes 2 minutes to advise that if you are a Unisa student that you can apply for data etc ??? this is ridiculous, I want my query to be resolved and not list for all of that time what I can get if I am a student or not. Make the option clear ??? If you are a student, press x nr to get the info, if you have other queries press x for assistance??????.. MTN is really making me fed-up with their customer service??????..I have 3 contracts with MTN and think I need to cancel same???
