Mtn Contracts
<p>I have a contract that should have expired early February. I sent an email to MTN retentions a month in advance (January) but to my surprise, my March statement shows the number as being on contract. I have emails to prove that I communicated with MTN. I am unhappy at this as am now forced to pay for a service I clearly said (in writing) I don't want anymore. Wht's the use of having an email address as another form of communication ?</p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the mobile number 078****022 has been migrated to prepaid on 2017-02-27, a credit of R260 (including vat) for late cancellation will passed to the account invoice dated 2017-02-20.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the mobile number 078****022 has been migrated to prepaid on 2017-02-27, a credit of R260 (including vat) for late cancellation will passed to the account invoice dated 2017-02-20.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,