NG
Nichola G

1 reviews | Active since Nov 2016

28 Nov 2016, 14:26

MTN Contracts

<p>I have been attempting to resolve a debt discrepancy that MTN have stated I allegidly owe them for a contract I had with them more that 5 years ago! I have never once received a call, letter or email about this so called monies I owe them or renewal of this so called contract! When I had initially heard of this issue in September I have been trying endlessly to get to the bottom of the issue to avoid a bad credit record. I have called multiple times and requested information from their customer service agents who have said they would email me, text me, and or call back IT IS 28 NOVEMBER AND I HAVE STILL NOT RECEIVED ANY INFORMATION INSTEAD I GET TOLD THE ACCOUNT HAS BEEN HANDED TO SAYA RECOVERIES!!!!</p> <p>How the hell is that even just?!!! Why was I allowed a new contract when I apparently owed them money? Why was I never been advised of this? Why is no one at the MTN customer services office willing to provide additional infirmation for me to contact the relevant party and resolve. BECAUSE THEY ARE THE MOST *********** GROUP OF PEOPLE I HAVE EVER COME ACROSS! I am currently out of the country and by the time I get back to South Africa my contract will have surpassed the renewal date which means I need to stay with this unhelful bunch for another 24 months or I would be financially penalised for premature termination!!!!1 This is soo frustrating!!</p> <p> </p> <p>Unhappy customer 5Years and getting out as soon as I can!</p> <p>Nicuan</p> <p> </p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply29 Nov 2016, 21:11
Official

Thank you for your post

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please be advised that the matter has been escalated to the relevant functional unit for further assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

Best regards,