MTN contracts
<p>Dear MTN, I have been +- 25min on the phone holding for a consultant to attend to my request for contract termination and settlement letter requested the 3rd of November and still waiting. I have phoned 808, ********** , ********** , and finally ********** . The final call operator advised me that it takes 7 working days for these letters to come through and promised that I would have it by Monday the 14th. HOW ON EARTH does it take 7 working days for a settlement? I can go to Vodacom and have one the same day, I can go to Wesbank and have it the same day I can get a settlement letter for my home in 1 day but no MTN takes 7 days. There is absolutely nothing she can do to help me out as I need this letter by end of day. Your service and consistency is as poor as your signal and I will be taking it up on Monday if I have not yet received my letter... Shame on you for not caring for your customers.</p> <p> </p>
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MTN South Africa's replyOfficial
13 Nov 2016, 18:48Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant functional unit dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Ref#:***
Best regards,
MTN South Africa's reply13 Nov 2016, 18:48
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant functional unit dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Ref#:***
Best regards,