MTN CONTRACT: With *********** consultants

Spoke to Asanda Mendu and advised her on my contract issue and how MTN will lose a long standing customer because of *********** service, she then promised to call me at 5pm because she had an issue with her system, as an understanding customer I agreed to this with the hopes that she will call me back, soon after that call I receive an sms to rate her services?!!! How if you haven’t called me back nor assisted me with resolving the issue, it’s 22:55pm she has not returned my call. I called again at around 4pm, I went through to retention’s department again had to explain the reason for my call of being unable to renew my contract, I was then transferred from pillar to post I had to explain my issue to about 5 consultants with absolutely no HELP. I have been with MTN for about 12yrs. MTN I am disappointed at the services we receive from the call centre and in store. I think my loyalty with your services ends now as I look for another cellphone contract provider and port my number whist at it. Extremely disappointed