1 reviews | Active since Apr 2015
MTN contract which i did'nt apply for or new about
I have received sms from VVM attorneys regarding outstanding amount on 13/02/2015 which I responded to them urgently by calling to advise that I never app**** for contract with MTN they requested for Affidavit and certified id copy signed 6 times which I email to them on the 19/02/2015 turn around time that was give was 2 weeks to 30 days, i have been calling *** vvm and every time the agents tell me its been escalated, i have been receiving smses from them but when you call they have no feedback for me. i have requested to speak to Manager and they are not available i have requested for Management to call me still today the is no luck. this is reflecting badly on my credit statues for something i don't know about. and not getting assisted to be sorted out. its 3months later and still no feedback. <br> VVM ***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***