MTN contract what a DISGRACE
<p>I received a contract cellfone from MTN on 05th February 2017. The phone has a problem, I cannot receive calls or sms, I went to a shop a quiet number of times and I did not receive any assistance, I phoned a call centre a number of times and I did not receive any assistance. I will never advice anybody to take o buy any fone from MTN. The fone is not functional but i received a bill of R263. It is ********* what MTN is doing to me. I have a cellfone contract with cell c and vodacom I never experienced the disgusting, unprofesional service that I received from MTN. I can say MTN is a DISGRACE!!!</p>
Good day Dumisani,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please note that we have just refreshed your number on the HLR network so please switch your device off for 3-5 minutes then test if the problem still persists. If the problem still persists after this kindly please dial #330*0000# to remove any possible barrings on your line.
If both the above do not help with the problem, the device will have to be handed in at any MTN store to be booked in for a warranty assessment.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Good day Dumisani,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please note that we have just refreshed your number on the HLR network so please switch your device off for 3-5 minutes then test if the problem still persists. If the problem still persists after this kindly please dial #330*0000# to remove any possible barrings on your line.
If both the above do not help with the problem, the device will have to be handed in at any MTN store to be booked in for a warranty assessment.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***