MTN Contract Upgrade... Terrible experience!!!!!! VERY UNHAPPY CUSTOMER

I upgraded 1 of my 2 MTN contracts in November 2021.

1st message from mtn dated Saturday 20 November 2021 :

Yello Customer!! Your order has been created with order Ref no: 1-107******x. Thank you for using MTN.

2nd message from MTN also dated Saturday 20 November 2021 :

Your credit check has started, but it may take some time to get a response - please be patient. your agent will let you know the results ASAP.

3rd message from MTN also dated 20 November 2021 :

Great news - your credit check has been approved. You're one step closer to finishing your order.

So MTN... We are now on the 17th of January 2022.. 3 days short of a full 2 months later and I have still not heard a word from you nor one of your call centre agents. I find it quite disgusting that you as a so called reputable company can conduct business this way and treat loyal customers the way you do.

My accounts are paid on time every single month without fail but when it comes time to upgrade... Complete silence!!

So I would suggest that if this is how we are going to conducting our affairs.. Please advise on the best way forward as i am in need of my new contract as well as the new device. should you not be forthcoming within 7 days of this complaint please cancel both my contracts and i will seek an alternative (perhaps vodacom) will come to the party.

I have never been so unhappy with your service and have always been satisfied with the level of service received... but not a word 2 months later???? You need to up your game!!!!!!!

I want this issue resolved ASAP.. please fee free to contact me directly ***