MTN CONTRACT UPGRADE NIGHTMARE BILLING AND LACK OF SERVICE

I took an upgrade on the 20th April 2021. My nightmare started on the same day. I got to Carlton Centre MTN and was advised I need to pay R980,00 as my account was in arrears. I advised the lady assisting Nonkululeko Zwane that I had made an EFT payment of R1000,00 which I was told hadn't reflected. I proceeded and paid the R980,00.

During May 2021 I was refunded the R1000,00 only to later be told I owe R1500. an R850.00 was added on my contract which was never discussed with me and would like this to be removed OR written off from my account as had it been advised I would not have taken the upgraded and would have bought a phone cash ON THE SAME DAY. I have called 135 and have been given numerous ref numbers which have in turn been closed with no feedback.

My phone services were suspended in June 2021 and to date I do not enjoy the benefits of this phone if any. I therefore did not pay in May nor June while seeking an explanation from Mtn.

Today I have paid R1000,00 towards my account only to be told I owe R2500,00. The contract I took is supposed to be R279,00 monthly but I am feeling **********.