Mtn contract upgrade left unexplained
I have taken out a new contract with MTN last week . I then received a message that the contract was approved and uploaded . After receiving this I logged into my mtn contract and checked the pro forma gigs allocated and sent an e- mail to customer service asking them to explain how they came about the Data that was credited to my upgraded MTN contract. As usual no one has contacted me and if I try to phone in there is no option to speak to an operator.
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MTN South Africa's replyOfficial
08 Apr 2020, 13:25Good day Jacqueline,
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused, please note that we have reviewed your account and found that your upgrade was processed on a use your own (UYO) on the 80GB promotion. The activation date was the 2nd and you were allocated with a prorata amount which is calculated from the activation date to the invoice date ****h). Your full allocation will be on the 12th of April 2020.
Kind Regards,
Complaints Management Team
Nonz.
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused, please note that we have reviewed your account and found that your upgrade was processed on a use your own (UYO) on the 80GB promotion. The activation date was the 2nd and you were allocated with a prorata amount which is calculated from the activation date to the invoice date ****h). Your full allocation will be on the 12th of April 2020.
Kind Regards,
Complaints Management Team
Nonz.
Best regards,
MTN South Africa's reply08 Apr 2020, 13:25
Official
Good day Jacqueline,
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused, please note that we have reviewed your account and found that your upgrade was processed on a use your own (UYO) on the 80GB promotion. The activation date was the 2nd and you were allocated with a prorata amount which is calculated from the activation date to the invoice date ****h). Your full allocation will be on the 12th of April 2020.
Kind Regards,
Complaints Management Team
Nonz.
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused, please note that we have reviewed your account and found that your upgrade was processed on a use your own (UYO) on the 80GB promotion. The activation date was the 2nd and you were allocated with a prorata amount which is calculated from the activation date to the invoice date ****h). Your full allocation will be on the 12th of April 2020.
Kind Regards,
Complaints Management Team
Nonz.
Best regards,