MTN CONTRACT UPGRADE *****

I had a contract running for a Samsung tablet which was **********LY UPGRADED in December 2016.

The subscription increased from R49pm to R769pm, without my permission. After various attempts at a refund, I was informed that I had upgraded the contract (which I definitely had NOT). I was told that I'd need to get an affidavit stating this was the case, which I submitted to MTN. For months I was given the run-around until eventually in JUNE 2017, after many lengthy calls to the customer "care" department, and many store visits, 1 visit paid off as a consultant told me that my case had been resolved and the refund was in my MTN account. He asked me to provide a bank statement for the refund to be processed into. Needless to say, that took forever too. A random amount, not matching the incorrect debits was then refunded. My enquiry into this calculation has gone unanswered. Since SEPTEMBER 2017 my account is being debited with an amount of R599.99 pm.

I've spoken to management, and all sorts of unhelpful people at MTN, to no avail.

This type of "service" is pathetic. MTN is basically practicing thievery. Customer care and anyone who MAY be eligible to help is always out of reach. Seems like a very well thought out, conniving mechanism put in place to **** people. It's disgusting!