1 reviews | Active since Jun 2015
MTN Contract upgrade Cancellation
HI<br> <br> My MTN contract is due for expiry on 06/06/2015 and i do not want to renew it. I tried to do this over the 808 customer call center and it seems like it is not working. i have tried to get through for more than 5days with no avail. I have sent emails and tweets and i am getting no help.<br> <br> I went to an MTN shop at Menlyn mall for help. they told me they cannot access my details on the system because i am owing mtn some money.<br> <br> I understand that i am a month behind with my payment, but i still need to make sure MTN does not renew my contract. They are giving me an impression that i need to pay first before they can cancel it. I dont believe that MTN will renew my contract just because i owe the R800. that does not justify them or give them permission to renew a contract on my behalf.<br> <br> can someone please help!!!<br> <br> <br> Regards,<br> Nyiko
We are truly sorry for any inconvenience caused and for the delayed response.
Kindly note that a cancellation can only be processed once you've paid up the arrears amount.
The contract will not be renewed (upgraded) and will run on a month to month basis until such time the arrears is paid up. Once the arrears has been paid up, can we either cancel (deactivate) or migrate the number over to prepaid.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We are truly sorry for any inconvenience caused and for the delayed response.
Kindly note that a cancellation can only be processed once you've paid up the arrears amount.
The contract will not be renewed (upgraded) and will run on a month to month basis until such time the arrears is paid up. Once the arrears has been paid up, can we either cancel (deactivate) or migrate the number over to prepaid.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser