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1 reviews | Active since Jul 2013
20 Dec 2018, 12:51
MTN Contract upgrade
I have app**** for a upgrade on the 26th of November 2018 at MTN Westgate Mall with a sales consultant by the name of Mpho. The application was to transfer my MTN number to my business and the application was on a business contract.
To date I have not received a answer regarding my application, and when I went to the store I was told that Mpho is on leave until February 2019, and the staff cannot assist further.
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MTN South Africa's replyOfficial
17 Jan 2019, 11:00Good day Ismail,
Thank you for your post.
We would like to apologise for a delayed response.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that this matter has been escalated to the Regional Management team and we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
We would like to apologise for a delayed response.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that this matter has been escalated to the Regional Management team and we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply17 Jan 2019, 11:00
Official
Good day Ismail,
Thank you for your post.
We would like to apologise for a delayed response.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that this matter has been escalated to the Regional Management team and we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
We would like to apologise for a delayed response.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that this matter has been escalated to the Regional Management team and we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,