PM
Prinolin M
1 reviews | Active since Nov 2018
27 Nov 2018, 09:53
MTN contract upgrade
I am currently a black Friday 2016 customer, I had contacted the sales department on black Friday 2018 to upgrade my contract, I was transfered to the rentions department as the agent could not help me, I had been offered a contract that I preferred, whilst being verified the call dropped(not by me), I had attempted to contact the call center but to no avail I could not get through to them
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
27 Nov 2018, 13:33Good day
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
MTN South Africa's reply27 Nov 2018, 13:33
Official
Good day
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
PM
Prinolin M's updateReviewer Update
01 Dec 2018, 14:14Good day
I trust you are well, I have yet to receive feedback for this request
Kind Regards
PM
Prinolin M's update01 Dec 2018, 14:14
Reviewer Update
Good day
I trust you are well, I have yet to receive feedback for this request
Kind Regards
PM
Prinolin M's updateReviewer Update
03 Dec 2018, 10:31Good day
I received a call from Ahmed which is one of your managers at rentions, he had confirmed that he cannot resolve due to the fact that there are no records of my call on day of contact,he confirmed that there where many system issues on the day, I am deeply upset as I had contacted the call center multiple times, each agent provided conflicting information, I as a consumer cannot be held accountable for the actions of an agent.
Kindly assist
PM
Prinolin M's update03 Dec 2018, 10:31
Reviewer Update
Good day
I received a call from Ahmed which is one of your managers at rentions, he had confirmed that he cannot resolve due to the fact that there are no records of my call on day of contact,he confirmed that there where many system issues on the day, I am deeply upset as I had contacted the call center multiple times, each agent provided conflicting information, I as a consumer cannot be held accountable for the actions of an agent.
Kindly assist