MTN Contract turned sour.

So i got a new add sim approved on the 20th of Nov. The contract was done over the phone. Phone and sim was delivered on the 29th of Nov 2018.

Sim came with the little data of 198mb 27 minutes all network and sms. I expected it to come with the 20gb promotional data for amonth plus the 14gb pass entertainment stated on the November magazine.

I called enquiring about it and i was told to wait for 2hrs. Days later nothing happened. I have called several times and i was given a series of reference numbers.

Mtn also is requesting for the copy of contract which i never received. The only thing i have is an invoice that came with the phone. Noone even called me to see if i received the phone or anything.

I have been referred from one number to another ********** ********** 233 ********** 231761 808

References 1- ********** 7276 1- ********** 2886 1- ********** 1666 As if its not enough, i am charged for calling the above numbers(thought they were free).

I honestly think when a contract has been approved, everything should be ready before delivery... Like what i always get from the mtn store directly.

I went to MTN CRESTA to inquire and a reference was given to me and today i received as sms stating that it has been resolved bt nothing has been. I asked about insurance add and was told its R499? same price as the contract.

Again i ask anyone from mtn to resolve this because i am not even excited anymore.