1 reviews | Active since Jul 2015
I have been trying to cancel my contract for 4 months now. I have emailed multiple times and called the MTN call centre only to be messed about and have wasted endless time and effort. Average waiting time at the call centre is around 40 mins in my experience<br> Again I have a notification that my MTN debit order has gone off !, I have been paying ? 500 per month for the past year and not using this contract as I was waiting for the contract to expire - this has now happened and I have been unable to cancel the contract. When I enquire about it I am told that I need to provide in excess of 30 days notice - yet I have provided much more than this!!! I have emails backing this up.<br> <br> To me this is now theft as you are taking money for me and not providing anything in return for this. <br> I really do not know how to cancel this contract and stop the money that MTN is taking from me every month. <br> If you want to know why I am leaving MTN please take note of service I have received. <br> <br> If you need reference numbers please refer to <br> Reference Number: ***<br> Reference Number: ***<br> MTN Documents - A*** [#***]
Best regards,
Best regards,
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