MTN CONTRACT SUBSCRIBERS BEWARE OF OVERBILLING, DOUBLE CHARGES AND OVERCHARGES

MTN customer care service levels are pathetic, I have been battling to get any solid responses for over a month from MTN with regards to being overcharged on a contract. Furthermore I was promised a credit but when asked for details of the amount and breakdown the response was customer care was unable to provide such details as this was handled by billing department. The credit has not been received and I am being billed for the same period on my old contract as well as my new contract. It has been extremely frustrating dealing with different customer care agents each time MTN decides to respond.