MTN CONTRACT STILL NOT CANCELLED

To whom it may concern<br> i am extremely disgusted with mtns service and attitude towards the cancellation of contracts,<br> i have been given the run around too many times by the call centre for the past 3 to 4 months, and now i feel<br> it is a ploy by mtn to get customers to pay extra before contracts are cancelled, i have tried time and time again to cancel and even place this contract on prepaid but i keep getting bounced from agent to agent and i am told each month that it will be cancelled by the end of the month, i have lost my reference number as well because my LG bricked itself, i expect my refund for the past 4 months or from the day i cancelled my contract<br> <br> better training at call centers are required as every agent has a different story to tell<br> regards,<br> A dissappointed customer