PF
Paul F
1 reviews | Active since Jun 2015
21 Jun 2015, 11:40
MTN contract still not cancelled!!
I contacted mtn numerous times to cancel my account after the contract expired, each time wasting airtime. Every time i get promised that the account will be cancelled and that i would be refunded yet im still being debited on my account. This is unacceptable and terrible especially being with this service provider for so long. appalling service!!!!
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Replies (1)
MTN South Africa's replyOfficial
24 Jun 2015, 15:53Hello paufla,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly note that your request to cancel and migrate the number to prepaid has been sent to the Retentions department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly note that your request to cancel and migrate the number to prepaid has been sent to the Retentions department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply24 Jun 2015, 15:53
Official
Hello paufla,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly note that your request to cancel and migrate the number to prepaid has been sent to the Retentions department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly note that your request to cancel and migrate the number to prepaid has been sent to the Retentions department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***