MTN contract still not activated after SIM swop request 6 Jan 2020

On the 6th of January, a SIM swop was requested on a contract which I use for business purposes and today, the 11th of March, I am still unable to use the contract. The last update I received from MTN Steenberg, was the 12th of February. In all this time I have had to use my own personal data and airtime which I have with Vodacom, to run the business for which the inactive contract was supposed to be used. MTN has deducted their monthly debit order despite the fact that their contract is not used. It would be interesting to see if MTN responds to this complaint...