MTN Contract settlement letter

Hello Peter, I settled my MTN contract and paid the settlement amount that was provided to me for the account to be closed. After making the payment, I was informed that the account had been handed over to SSDA, although I was never contacted by them.

I was then provided with another settlement amount, which I also paid on 02 September into the same account I had always used. I subsequently submitted proof of payment and requested a settlement letter.

Unfortunately, obtaining the settlement letter and having my credit profile (ITC) updated has been an ongoing challenge. Despite several follow-ups and providing the required proof of payment, the matter remains unresolved.