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Rãsímphí Lúćríê
1 reviews | Active since Dec 2022
08 Dec 2022, 16:51
MTN CONTRACT SERVICES CHAMPIONS WITH POOR CUSTOMER SERVICE
The customer service I'm receiving even till today is very bad poor is understatement I've been calling them for 2-3 months but they just end up putting me on hold or on mute so now they are saying they want to blacklist me
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Rãsímphí Lúćríê's updateReviewer Update
08 Dec 2022, 16:55Hi Lucretia Thanks so much for getting in touch.
Please go and write a review of your customer service experience directly on the website. All you have to do is to go to www.hellopeter.com, click on ‘write a review’ and please follow the steps.
Feel free to reach out if you have any questions or need further assistance, and we’ll be happy to help.
Kind Regards
Monique Smith | Customer Service and Support__________________________________________________ w: hellopeter.com On Thu, 8 Dec 2022 at 15:40, Hellopeter <***> wrote:
Good afternoon how are you doing I hope all is well. I would like to log a complain about the contract I made with MTN on the 27th September 22 and then on the 5th I take it back to the store as it was having problems like overheating, battery was not lasting and some apps were not supporting them after some time they sent me a message with reference and irms number saying that my phone has been approved for an exchange and it will be delivered to me within 3-4 working days which I didn't happen, I had to call them when I call them they told me to terminate my contract because there is no way that they will deliver it I have to cancel then reapply again which I gave them a go ahead but to my surprise they have canceled my contract but the debit order is still active so now they are sending me emails saying that they want to blacklist my name because they want me to pay for the phone I don't have and that I didn't even use and fo termination of my contract which I don't know because if it wasn't for them to tell me to terminate it would still be active an as for the phone I would be paying for it without complaining.i have been calling them since October till yesterday for us to resolve this issue but they put me on hold or on mute,what kind of a service is that? I would be grateful if you could help me with this issue.
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Legal | Privacy PolicyVisit hellopeter.com | Write a Review | Blog
Please go and write a review of your customer service experience directly on the website. All you have to do is to go to www.hellopeter.com, click on ‘write a review’ and please follow the steps.
Feel free to reach out if you have any questions or need further assistance, and we’ll be happy to help.
Kind Regards
Monique Smith | Customer Service and Support__________________________________________________ w: hellopeter.com On Thu, 8 Dec 2022 at 15:40, Hellopeter <***> wrote:
Good afternoon how are you doing I hope all is well. I would like to log a complain about the contract I made with MTN on the 27th September 22 and then on the 5th I take it back to the store as it was having problems like overheating, battery was not lasting and some apps were not supporting them after some time they sent me a message with reference and irms number saying that my phone has been approved for an exchange and it will be delivered to me within 3-4 working days which I didn't happen, I had to call them when I call them they told me to terminate my contract because there is no way that they will deliver it I have to cancel then reapply again which I gave them a go ahead but to my surprise they have canceled my contract but the debit order is still active so now they are sending me emails saying that they want to blacklist my name because they want me to pay for the phone I don't have and that I didn't even use and fo termination of my contract which I don't know because if it wasn't for them to tell me to terminate it would still be active an as for the phone I would be paying for it without complaining.i have been calling them since October till yesterday for us to resolve this issue but they put me on hold or on mute,what kind of a service is that? I would be grateful if you could help me with this issue.
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Rãsímphí Lúćríê's update08 Dec 2022, 16:55
Reviewer Update
Hi Lucretia Thanks so much for getting in touch.
Please go and write a review of your customer service experience directly on the website. All you have to do is to go to www.hellopeter.com, click on ‘write a review’ and please follow the steps.
Feel free to reach out if you have any questions or need further assistance, and we’ll be happy to help.
Kind Regards
Monique Smith | Customer Service and Support__________________________________________________ w: hellopeter.com On Thu, 8 Dec 2022 at 15:40, Hellopeter <***> wrote:
Good afternoon how are you doing I hope all is well. I would like to log a complain about the contract I made with MTN on the 27th September 22 and then on the 5th I take it back to the store as it was having problems like overheating, battery was not lasting and some apps were not supporting them after some time they sent me a message with reference and irms number saying that my phone has been approved for an exchange and it will be delivered to me within 3-4 working days which I didn't happen, I had to call them when I call them they told me to terminate my contract because there is no way that they will deliver it I have to cancel then reapply again which I gave them a go ahead but to my surprise they have canceled my contract but the debit order is still active so now they are sending me emails saying that they want to blacklist my name because they want me to pay for the phone I don't have and that I didn't even use and fo termination of my contract which I don't know because if it wasn't for them to tell me to terminate it would still be active an as for the phone I would be paying for it without complaining.i have been calling them since October till yesterday for us to resolve this issue but they put me on hold or on mute,what kind of a service is that? I would be grateful if you could help me with this issue.
| | |
Legal | Privacy PolicyVisit hellopeter.com | Write a Review | Blog
Please go and write a review of your customer service experience directly on the website. All you have to do is to go to www.hellopeter.com, click on ‘write a review’ and please follow the steps.
Feel free to reach out if you have any questions or need further assistance, and we’ll be happy to help.
Kind Regards
Monique Smith | Customer Service and Support__________________________________________________ w: hellopeter.com On Thu, 8 Dec 2022 at 15:40, Hellopeter <***> wrote:
Good afternoon how are you doing I hope all is well. I would like to log a complain about the contract I made with MTN on the 27th September 22 and then on the 5th I take it back to the store as it was having problems like overheating, battery was not lasting and some apps were not supporting them after some time they sent me a message with reference and irms number saying that my phone has been approved for an exchange and it will be delivered to me within 3-4 working days which I didn't happen, I had to call them when I call them they told me to terminate my contract because there is no way that they will deliver it I have to cancel then reapply again which I gave them a go ahead but to my surprise they have canceled my contract but the debit order is still active so now they are sending me emails saying that they want to blacklist my name because they want me to pay for the phone I don't have and that I didn't even use and fo termination of my contract which I don't know because if it wasn't for them to tell me to terminate it would still be active an as for the phone I would be paying for it without complaining.i have been calling them since October till yesterday for us to resolve this issue but they put me on hold or on mute,what kind of a service is that? I would be grateful if you could help me with this issue.
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Legal | Privacy PolicyVisit hellopeter.com | Write a Review | Blog