MTN CONTRACT - SERVICE SUSPENDED FOR NO REASON

Extremely dissatisfied with MTN’s service with my contract. I have been a loyal customer for 20+ years. The last year however, my payments do not get allocated correctly, even though I send the proof of payment with my account and contract number! This then resorts to them suspending my service. Which takes another 4-5 days to sort out. This is a monthly issue. I have requested numerous times to move my debit order date to the day after I get paid- with no luck so far. Which leads me having to make eft payments. I have gone into stores before, only to be rudely advised as to send an email. Where I mostly get automated responses, or consultants asking the same questions over and ofer or having to send POP’s 2 or 3 times.

The latest, I have an email trail of 27 emails in 4 days without any resolution. Knowing full well I paid. I will definitely not renew my contract again. Frustrated beyond measure, if something were to happen to me, I can’t even call for help.