MTN Contract service agreement

I am writing to express my extreme frustration and disappointment regarding the current state of my mobile contract with MTN.

Despite having an active contract with you—which I pay for every single month without fail—my device has now been blacklisted. This is completely unacceptable. I am still being billed and paying for a phone that I cannot even use. How is it possible that a device provided and contracted through MTN ends up on a blacklist?

This is a blatant breach of contract. I entered into an agreement with MTN in good faith, expecting uninterrupted service in return for timely payments. Instead, I am now stuck with a useless device and no resolution in sight.

I demand the following:

Immediate removal of the blacklist status on my device.

A full explanation as to why this happened in the first place.

Compensation for the period I have been unable to use the device I am actively paying for.

Should this not be resolved immediately, I will have no choice but to escalate this issue to the regulatory authorities and seek legal counsel for breach of contract and consumer rights violations.