MTN Contract Service

I am very disappointed with the MTN contract service. I had a 30GB router data during the day and 30GB router data service at night which ran for a period of 24months. I paid R275 on a monthly basis. When my contract expired on the 26th January 2024 I was automatically put on a month to month service which I was not notified of and signed up for. I was surprised that my data continued and when I went to one of the MTN service shop in Brooklyn on the 04th February 2024 I was told that Ill be paying R600 cause my contact ended and I was automatically put on prepaid service which now I pay normal rates for the data and the router. I asked to cancel the pre-paid service which the guy genuinely assisted me with and was then told that I have to wait for 3 days and someone from MTN will call me to confirmed the cancellation and I will be billed based on what I have used up until that day. I waited the whole week and no body called me. I tried calling 135 and it was very difficult to get to a service champion to assist and finally when I did I was told to call again in 15 minutes as the system of the person who I got to was not working and was waiting for IT personnel to assist her system so I must call again.

I got very upset as to why somebody would take a call and then tell me that they cant assist as their system is not working and eventually gave up that day. I called again on the 12th February 2024 and I was transferred to the cancellation department who informed me that my contract ended on the 26th February 2024, contract cancelled on the 04th February 2024 and however my account is not closed that is why my data is still working and I am still billed. I now have to ask the lady from the cancellation to close my account of, which she assisted me. When I asked how much am I going to be billed for their prepared service which I did not agree to I was then transferred to the billing department. Now someone else on the billing department says to me because I cancelled my contract on the 04th February 2024 it takes 30 days to cancel the contact meaning that my contract will be cancelled on the 04th March 2024 and I have already being invoice R700 something for the month for both the data and router. Mind you my contact had an end date of the 26th January 2024 which was suppose to stop then, now I am told that my contract is only cancelling on the 04th March 2024 because I cancelled on the 04th February 2024. Moreover I am going to have to pay R700 something instead of the R275 which I used to pay on a month basis for a 30GB. Now like what on earth is this? MTN took advantage of my contract and I am very much upset in a manner they are conducting contract business now. previously somebody from MTN would call 2 or 3 months before contacts ends and ask if you are upgrading, cancelling or going on with month to month prepared service with them, this time no body from MTN called me in this regard and they automatically assume that I am continuing month on month prepared service. This is the most horrible service I have ever received from MTN as I have more than 20 year using their service. Moreover this felt more like a money making scheme rather than a good customer care process. Very much disappointed and would encourage anybody reading this to go get a great customer service elsewhere as MTN does not understand the meaning of good customer care and monitoring mechanism on their products.