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mpho C
1 reviews | Active since Nov 2013
13 Mar 2018, 14:36
MTN contract schemes
i just received a call from MTN saying i am in arrears on my account. when i ask them to tell me when i app**** for the account and to forward me proof of this so called account i opened i am told for security reasons they can not and i should send them an affidavit with my certified ID copy, now this sounds fishy to me. They even say the account was opened telepathically and in February. their recklessness is causing me problems.
please rectify this as soon as possible. send me proof of the documents i forwarded you to confirm that i took out a contract with you. or else cancel the contract and stop debiting my account.
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MTN South Africa's replyOfficial
14 Mar 2018, 19:49Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly send us the certified copy of your ID and affidavit specifying that you didn't open up a contract with MTN to *** will then log urgent request with ***** to investigate and resolve accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply14 Mar 2018, 19:49
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly send us the certified copy of your ID and affidavit specifying that you didn't open up a contract with MTN to *** will then log urgent request with ***** to investigate and resolve accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,