1 reviews | Active since Aug 2013

05 Oct 2016, 11:45

MTN -contract scandal: no feedback

<p>MTN did not provide a tablet with cellphone contract upgrade as advertised.<br /><br />I have recently upgraded my cellphone contract. I have upgraded to a medium data package consisting of 350 minutes and 5 GB of data. The phone taken was a S7 samsung however I did not get the samsung tablet which was included. When I queried, the mtn store did not have stock. I needed the upgrade due to the fact that I use my phone for business purposes. I therefore requested that I will wait for the tablet when stock arrives which they could not do. I have spoken to the upgrade call centre and they said that the store is not allowed to give phone if the tablet was not in stock, period. I do not think it is fair when MTN cannot abide by their advertisment and provide what was promised.</p> <p> </p> <p>Req ********** </p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply08 Oct 2016, 20:52
Official

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

Please be advised that we have requested assistance from the regional management, we will revert to you with feedback.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

Best regards,