MTN CONTRACT ****!!

My 24months contract was coming to an end, and I got contacted by an MTN consultant, who asked if I would like to upgrade. She explained that I would be receiving a phone, and will be paying R129 pm. I agreed, and gave my work address for them to deliver it at work. I left a copy of my ID, and informed my colleague that if any package was to come for me, they should please sign on my behalf, and produce the copy of my ID. I later received a sms stating that the package was there for delivery, but I was not available, which I did not understand as I was at work, and if I did happen to step out, I made a plan, so that my package can be delivered. I then went ahead and tried to get in contact with MTN, and at no avail, I sent numerous emails. I was then debited the following month, and I reversed the payment, as I had not yet received my phone, and nobody was getting back to me after reaching out. I then resorted to the branch in Bloemfontein, Loch Logan, and to my surprise they said they couldn’t recognise my number and that it was not on their system, which I found very odd. So I then concluded myself that maybe my contract was cancelled. Even more I was no longer debited. It’s up until now, I receive calls stating that I am now handed over to the Legal department, and yet again, I went to the branch, to be told again that my number does not exist. We had to call around, and were being transferred to various departments, and no solution. I was called again, and I was told Shabir would give me a call immediately, and I am still waiting till this very day for the call back. I do not appreciate the fact that I have had no communication from MTN whatsoever, and then to be told that I have been handed over to the legal department, without any form of communication or my account being debited and the fact that my number is not recognised by the branch. MTN is now tarnishing my name, as this is going to affect my credit score. I am hoping this matter will be resolved ASAP, as I have done my part in trying to resolve this with no avail from MTN side, and no communication whatsoever. I will not be forced into paying an account which I had thought was cancelled since well I did not receive what was promised. There has been no communication, no debit orders, until now that I’m suddenly handed over. You can do a thorough investigation, and you will see. I have not even used the sim card.