Mtn Contract ****

Please rescue from Mtn ***** dealings of unauthorized contract extension - **** ‼️

Isigned a two year contract with MTN,which was due to end by the end of May 2021. In 2021,as a courtesy, (for my contractual obligation was 02 years with a clear start and end end date), I went to visit MTN store in BT Ngebs in Mthatha, to cancel my contract as I no longer even had the number (It was long lost).

The person attending me said , that they do not deal with cancellations, however he will send an email to request the cancellation to Head office,and further advised me to call and do the cancellation . The fact that the cancellation was a process came as a shock to me, for I knew that the start and end date of the contract were clearly stipulated.

However I made attempts to call MTN to no avail, their automated telephone lines make it impossible to reach them fro cancellation, I bet you can try . I think they thrive on this system as they never stop deducting from peoples accounts .

After failing to make the call, I went back to the MTN store again, only to be told that they couldn't help me and the guy who helped me was no longer working there.

They said I must make the call and be patient as there are many cancellations that havent gone through...I then resorted to stoping the debit from ny bank 7 months later after they had undully deducted my money as I was no longer in a contractual agreemnet with them.

After stpooing the debit, I learnhed later that they reffered the account to lawyers for missed payments and messed up my credit record with a default status.

I then drove from Mthatha to Durban ( MTHN office in Mhlanga), in a quest to get my contract cancelled, still I was told that the accounts department was closed and the system is down, after insisting that I wont leave having not been served ,the Indian lady logged my query in the system.

I waited for a call from them, nothing has happened, I tried to call for cancellation, still no luck .

I am seeking vindication from them and clearing of my credit record from MTN who has put in place systems that make it difficult for people to conclude contracts from them,so that they may continue to benefit unduly, outside the agreed period.

I plead for justice ‼️‼️‼️‼️💥‼️💥💥💥💥

You have the audacity to tell me that I have an outstanding balance whereas infact you have billed me beyond our contractual agreemnet?

Let's see what ICASA has to say about it ...

For your information, I've made countless attempts to get the contract cancelled but because of your selfish motives, you have ensured that you make it difficult for us to access you , for your continued undue beneficiation.

Here are multiple references to show how many times I tried to reach out to them, the only diligence they have is of debiting bank accounts and raiding payments, when their collection agents call and you tell them that you've been trying to get the contract cancelled, they simply say co tact Customer Care line, of which they know that it's dysfunctional.

This is pure thievery !!

1.Dear Customer,Your query *** has been opened. Please contact call center if you require more information. Thank you for using MTN. Have a Y'ello day.

2.Dear Customer,Your query *** has been opened. Please contact call center if you require more information. Thank you for using MTN. Have a Y'ello day.

3.Dear Customer,Your query *** has been opened. Please contact call center if you require more information. Thank you for using MTN. Have a Y'ello day.

4.

7.Dear Customer,Your query *** has been opened. Please contact call center if you require more information. Thank you for using MTN. Have a Y'ello day.

8.Dear Customer,Your query *** has been opened. Please contact call center if you require more information. Thank you for using MTN. Have a Y'ello day.

9.Dear Customer,Your query *** has been opened. Please contact call center if you require more information. Thank you for using MTN. Have a Y'ello day.

10.Dear Customer,Your query *** has been opened. Please contact call center if you require more information. Thank you for using MTN. Have a Y'ello day.

11.Dear Customer,Your query *** has been opened. Please contact call center if you require more information. Thank you for using MTN. Have a Y'ello day.

12.Dear Customer,Your query *** has been opened. Please contact call center if you require more information. Thank you for using MTN. Have a Y'ello day.

13.Dear Customer,Your query *** has been opened. Please contact call center if you require more information. Thank you for using MTN. Have a Y'ello day.

14. ***

15. ***

16. ***

17. 1-***7

18. 1-***8

19. ***

20. 1-***7

21. 1-***2

The list is endless...they have made the cancellation of contracts an impossible mission so that they can continue *****ing from people.

I am not listed as a bad payer for a contract that ended, for a continuation I never authorized.

I have been to offices in Mhlanga, Westville, having driven all the way from Mthatha Easter Cape, all has been in vein