JM
Johanna M
1 reviews | Active since Jul 2016
14 Jul 2016, 11:10
MTN Contract ****
<p>i've Been complaining To MTN for Extra Charges on My Contract since April. i was told i subscribed something I receive R100 Data I asked them to remove as i dont receive any data and i can only pay my contract fee only no more nothing is happening now they threatening to close my phone and i don't owe themi kindly request Mtn to remove Those extra R100.Kindly assist im been ****** ive never subscribe anything why cant they remove cause ive nevr singed any contract i asked how many giga bytes /Maga byte they cant prove they only send a statement with subscribed R100 Data. MTN as a big Company Cant help on this matter as i was told, now who is to be blamed and where are those data going to.</p>
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MTN South Africa's replyOfficial
15 Jul 2016, 12:26Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Can you please specify the invoice that you are querying and the amount that appears that you do not agree with.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,
MTN South Africa's reply15 Jul 2016, 12:26
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Can you please specify the invoice that you are querying and the amount that appears that you do not agree with.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,
JM
Johanna M's updateReviewer Update
15 Jul 2016, 14:35hi Thabelo
Please call me back ********** 523 or provide an email where i can send all the invoices As im quering Invoices from April and Extra R100 added to my bill since i did query they said its off but come monthend it's there. now i was told to query MTN Head Office as your consultants can't remove that amount. Kindly Eplain What Is PACKET SWITCH DATA as your consultants dont know what is that.
JM
Johanna M's update15 Jul 2016, 14:35
Reviewer Update
hi Thabelo
Please call me back ********** 523 or provide an email where i can send all the invoices As im quering Invoices from April and Extra R100 added to my bill since i did query they said its off but come monthend it's there. now i was told to query MTN Head Office as your consultants can't remove that amount. Kindly Eplain What Is PACKET SWITCH DATA as your consultants dont know what is that.