MB
Monre B
1 reviews | Active since May 2018
02 May 2018, 15:48
Mtn contract return
I took out a contract on satetday 28april 2018 i went to the store on monday to return the device because im ni happy with the device and its in my 7days so i handed in my device and walked out of store wensday i phomed the store they said i have to phone head office so i did they say i have to phome the store they cant cancell the contract....really bad service .so happy to make a new contract but wont take the device back....and service is really bad so who can assist me???
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Replies (3)
MTN South Africa's replyOfficial
03 May 2018, 08:18Good day Morne,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that you can speak to our cancellations department by dialing 135 and select option 4. They can assist you with cancelling your contract.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply03 May 2018, 08:18
Official
Good day Morne,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that you can speak to our cancellations department by dialing 135 and select option 4. They can assist you with cancelling your contract.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MB
Monre B's updateReviewer Update
03 May 2018, 08:25I already phoned your cancelation department they said to me that they cant cancel the contract the store has so cancel it and the say they cant cancel it if got a ref nr:466113eco from the store so please try and sort it out my number is ***
MB
Monre B's update03 May 2018, 08:25
Reviewer Update
I already phoned your cancelation department they said to me that they cant cancel the contract the store has so cancel it and the say they cant cancel it if got a ref nr:466113eco from the store so please try and sort it out my number is ***
MB
Monre B's updateReviewer Update
05 May 2018, 06:49I already phoned your cancelation department they said to me that they cant cancel the contract the store has to cancel it and the say they cant cancel it if got a ref nr:466113eco from the store so please try and sort it out this is getting reduculas i wil show all my people away from mtn the worst of the worst service ever!!from monday to today witch is saterday nothing have been done!!the contract is stil on my name how can you people not know what to do.????
MB
Monre B's update05 May 2018, 06:49
Reviewer Update
I already phoned your cancelation department they said to me that they cant cancel the contract the store has to cancel it and the say they cant cancel it if got a ref nr:466113eco from the store so please try and sort it out this is getting reduculas i wil show all my people away from mtn the worst of the worst service ever!!from monday to today witch is saterday nothing have been done!!the contract is stil on my name how can you people not know what to do.????