MTN CONTRACT RENEWAL

Good afternoon Peter

My name is Anita Dorothy Petersen. Hello Peter assisted me previously with a different case and there was great results.

Can you please intervene with my current situation with Mtn?

A service champion from Mtn contacted me telephonically on the 1st of September 2020 to upgrade my contract.

I asked him what could Mtn offer me, that is cheaper than my previous package, so he mentioned couple of different packages. I chose and agreed to the package of R679.00 per month. According to him I will receive my device within 7 to 10 days. I contacted Mtn after more than10 days to find out why did I not receive my device yet. Then it was discovered that the service champion never finalised my order. I send an email to Mtn and raised my concern and frustration and I requested that a Service champion contact me urgently. The very same Service champion phoned me and apologized for the inconvenience.

So he continued with the deal and I asked him several times, that if this is the same package of R679. He assured me that it is correct.

He never informed me that my payment for October will be R 1079.00

I was very angry so I phoned Mtn on Saturday 31 October 2020 and I asked to check what my installment will be end of November 2020

The person assisting me told me that my installment will be R 778.00 per month and she gave me the telephone number that I must phone.

I never agreed to that amount, so I contacted that number on Monday 02 November 2020.

I was told to phone another number, that will deal directly with my query. I was transfered from one number to another. I spoke eventually with 6 different people and not one of them was willing to assist me. I simply requested to be transfered to the department that can listen to the 2 recordings between me and that service champion who assisted me.

Can you please intervene in this situation. I cannot afford R778.00 a month.

Your assistance will be highly appreciated.

Anita Dorothy Petersen.