1 reviews | Active since Aug 2016
<p>My MTN contract was renewed 2 weeks ago. I agreed to a Samsung Galaxy J5. Called MTN yesterday to hear where the new contract phone was. According to the sales department the J5 was discontinued thats why it has not arrived yet. Alicia said she will sort it out and call me with futher assistance. Called MTN a day alter to hear if she has any news on the contract renewal. After 30min waiting for my call to be awnsered i was told that she is on leave and no one has done anything to resolve my situation. i was then re-directed to the accounts department and then the line was dead. called again and waited 30min fot my call to be awnsered. talked to the support team and was told i will be re-directed to the sales department. my call was re-directed and i was awnsered by a recording telling me that the sales department is closed for the day.</p> <p>Useless MTN service. Might aswell cancel the contract but that will be another head ache dealing with stupid people with stupid excuses!</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have noted that the application for an upgrade that was done via the telesales centre has been cancelled and another upgrade was done at the store.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have noted that the application for an upgrade that was done via the telesales centre has been cancelled and another upgrade was done at the store.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
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