1 reviews | Active since Feb 2017
MTN Contract (Reference No - ***)
<p>Terrible Service. I upgraded my contract through online/website and very difficult to get a copy of it. They promised 50 GB and 10k MTN Minutes but no one is taking responsibility to resolve this issues.</p> <p>I called more than 20 times but no luck. They are good at transferring to another department. </p> <p>No proper customer service. MTN is only after the money.</p>
Good day Mohamed
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Angela
Best regards,
Good day Mohamed
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Angela
Best regards,
Good day Mohamed
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Angela
REQ:***
Best regards,
Good day Mohamed
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Angela
REQ:***
Best regards,
Good day Angela,
Thanks for understanding my frustration.
Past two days, I made roughly 40 calls but no reply from MTN.
I spoke to Customer Care, Contract Department, billing but everyone is raising a support reference no stating, I have escalated to Telesales Person (287977 – Jack Magoshi Letswalo) and his manager so far no response from them (not even one email communication). Also MTN don’t have a proper communication channel to contact this person. For now, I’m stuck with two MTN contract for another 24 Months.
How can I resolve this problem? Please kindly advise.
Kind Regards
Rafick
Good day Angela,
Thanks for understanding my frustration.
Past two days, I made roughly 40 calls but no reply from MTN.
I spoke to Customer Care, Contract Department, billing but everyone is raising a support reference no stating, I have escalated to Telesales Person (287977 – Jack Magoshi Letswalo) and his manager so far no response from them (not even one email communication). Also MTN don’t have a proper communication channel to contact this person. For now, I’m stuck with two MTN contract for another 24 Months.
How can I resolve this problem? Please kindly advise.
Kind Regards
Rafick
Good day Angela,
Thanks for understanding my frustration.
Past two days, I made roughly 40 calls but no reply from MTN.
I spoke to Customer Care, Contract Department, billing but everyone is raising a support reference no stating, I have escalated to Telesales Person (287977 – Jack Magoshi Letswalo) and his manager so far no response from them (not even one email communication). Also MTN don’t have a proper communication channel to contact this person. For now, I’m stuck with two MTN contract for another 24 Months.
How can I resolve my problem? Please kindly advise.
Kind Regards
Rafick
Good day Angela,
Thanks for understanding my frustration.
Past two days, I made roughly 40 calls but no reply from MTN.
I spoke to Customer Care, Contract Department, billing but everyone is raising a support reference no stating, I have escalated to Telesales Person (287977 – Jack Magoshi Letswalo) and his manager so far no response from them (not even one email communication). Also MTN don’t have a proper communication channel to contact this person. For now, I’m stuck with two MTN contract for another 24 Months.
How can I resolve my problem? Please kindly advise.
Kind Regards
Rafick