MTN Contract problems!!!! Please Help??

Item: MTN South Africa
Rating: 1
Author: warren R

<p>I took out a Data contract in February 2017 which was on promotion for 4gig/R89pm(2Gig night & 2 Gig throughout the day) for 24 months. But they debit me every month R139, I've called my local MTN from March now about 10 times throughout the months to fix it but no result yet. Please help me?????</p>

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

15 May 2017, 21:41

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,

mike

Complaints Management Team
Reference Number: ***5

Best regards,

MTN South Africa's reply15 May 2017, 21:41

Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,

mike

Complaints Management Team
Reference Number: ***5

Best regards,

warren R's updateReviewer Update

17 May 2017, 13:54

Still waiting??????

warren R's update17 May 2017, 13:54

Reviewer Update

Still waiting??????

MTN Contract problems!!!! Please Help??

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