Mtn Contract problems

Item: MTN South Africa
Rating: 1
Author: Danie N

My suster het 'n ****rak by mtn waterfall mal gekry het ****rak geteken vir R360 'n maand toe die eerste bedrag af gaan toe is dit R820 gan na vraag doen toe se hulle hulle het dit verkeerd gelaai en ons moet die geld betaal anders word die ****rak gestop tot ons betaal. 'n call gelok en hulle het 'n ref nr gegee en gesê dit kan tot 'n paar maande vat. Vandag gebel om op te volg want die ****rak is af gesit en het die reg nr gegee toe word da gesê die ref nr bestaan nie

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Replies (2)

MTN South Africa's replyOfficial

16 Feb 2018, 14:26

Good day,

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

We would like to advise that this matter is receiving priority attention. We have referred the matter to the regional manager as urgent therefore we anticipate a resolution of the issue within the shortest period possible.

Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

MTN South Africa's reply16 Feb 2018, 14:26

Official

Good day,

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

Danie N's updateReviewer Update

16 Feb 2018, 18:38

I have been at mtn now spoke to them and if I don't get positive feedback by Friday I'm back at hello Peter

Danie N's update16 Feb 2018, 18:38

Reviewer Update

I have been at mtn now spoke to them and if I don't get positive feedback by Friday I'm back at hello Peter

Mtn Contract problems

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