1 reviews | Active since Sept 2016
MTN contract phones
<p>I have pachased a contract phone at MTN, I was paying 230 a month since my contract startet from 2016, I get 25 SMS's airtime minutes and data bungles that comes with the package. This month they send me a statement that I must pay R 1800 which I have no idea where I am going to get it. When I asked them why all of a sudden it's costing that much they say I have pachased mega bites that I do not know of. They claim that it's a self service but my question is I never used to get any extra airtime or bundlez when the ones that comes with the package is finished and I do not understand why they' ve never asked me if I would like any self service when I signed the contract with them. I really have no idea how am I going to pay the money. </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The system does show that you bought data bundles through the self service option. I suggest that you request to make a payment arrangement through the call centre.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The system does show that you bought data bundles through the self service option. I suggest that you request to make a payment arrangement through the call centre.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,
Hi Tabelo,
I did call MTN and I was told that the bill is no correct after I paid R1400. They say probably the was something wrong with the system of which I do not understand why other people could not pick it up if the was something wrong with my account. Because first time I was at MTN in kuilsriver the guy did not see anything wrong with the account he just told me that I will have to pay the money otherwise legal actions will be taken if I do not pay.went there for the second time, then this other lady that was assisting me she found it strange that it was not picked up in the first by the first person that was assisting me because she told me that the is no tax invoice for the bill of which she does not see on the system where its coming from and she was also amused by the Data bungles that I have on, because she said how possible that a Person can buy so much data. She open a quiry so am still waiting for MTN people to have a look at it.
Hi Tabelo,
I did call MTN and I was told that the bill is no correct after I paid R1400. They say probably the was something wrong with the system of which I do not understand why other people could not pick it up if the was something wrong with my account. Because first time I was at MTN in kuilsriver the guy did not see anything wrong with the account he just told me that I will have to pay the money otherwise legal actions will be taken if I do not pay.went there for the second time, then this other lady that was assisting me she found it strange that it was not picked up in the first by the first person that was assisting me because she told me that the is no tax invoice for the bill of which she does not see on the system where its coming from and she was also amused by the Data bungles that I have on, because she said how possible that a Person can buy so much data. She open a quiry so am still waiting for MTN people to have a look at it.