MTN Contract Payment Issues

I have been on an MTN contract for two months and both months have exposed me to appalling service with regards to my monthly subscription payments.

My nightmare began when my contract commenced on the 10th of September 2020 when i received my phone from the store.

I struggled to get my new sim card activated for two days and only started to make use of it on the 12th of September 2020.

When i signed up for the contract i opted for debit order as my form of payment and selected the 25th of each month as my payment(debit) date.

Come the 25th of September 2020 no payment was deducted. I contacted the MTN call centre on the 25th of September and i was transferred to the contract department and the agent i spoke to told me that there won't be a debit on my account for the first month and i will only be charged my first payment on the 25th of October 2020.

This was strange but i waited for the 25th of October 2020 for them to debit my account for my first installment. The 25th of October 2020 arrived and no payment was debited from my account.

I called the call centre again on the 26th of October 2020 to find out why payment had not been debited from my account and i spoke to Anthony Bereng (customer query number ***) who told me that the debit did not go off on the 25th of October 2020 because it was on a Sunday but they would debit R2461.20 which came as a shock to me because my monthly payment is R1229.00.

Anthony Bereng told me that the contract states that first payment will be deducted in the second month after activation of the contract and that it will be a double payment .

Firstly i read the contract and the subscriber agreement nowhere does it state that "first payment will be deducted in the second month after activation of the contract and that it will be a double payment".

Secondly why am i being charged full payment for the first month of my contract when my contract only started on the 10th of September 2020 ? Is the first month not supposed to be pro rata ?

After being told that i will be paying double Anthony Bereng told me that the payment will be deducted on the same day (26th of October 2020). I agreed that they debit the R2461.20 on condition that he emails me the invoices for September 2020 and October 2020 so that i can query why i was not charged a pro rata for the first month. He created a ticket (***) because he said the system would not allow him to email the statements to me.

I checked my bank statement on the 27th of October 2020 and yet again no payment had been deducted. I called the call centre again and this time i spoke to another agent (customer query number ***) who told me that my branch code was wrong thats why payment had not been debited. He promised that payment will be deducted same day (27th of October 2020).

As i type this its 22H19 on the 27th of October 2020 and no money has been debited from my account.

I am seriously contemplating ending this contract. We select payment dates for a purpose not for you guys to debit money whenever you feel like.