MTN Contract Payment Issues
<p>So last year I had an issue with my bank account a few months before my contract ended. So in turn a few debit orders did not go through. Now bieng the outstanding citizen I am, I decide to walk into an mtn store in pinetown and ask them exactly how much I owe them. I then proceeded to pay the full amount on the spot. To my surprise a month down the line I start recieving texts and calls from vvm debt collectors telling me to settle my mtn account. I have been trying to get hold of mtn legal ever since which has proven to be an impossible task. Thumbs down for MTN on their service.</p>
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MTN South Africa's replyOfficial
26 May 2016, 07:22Good Day ndabenhle-stan-fakazi,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to the management team of our Legal department for resolution. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply26 May 2016, 07:22
Official
Good Day ndabenhle-stan-fakazi,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to the management team of our Legal department for resolution. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,